HOW TO ORDER
BY PHONE: Call us today! Our creative, knowledgeable & accommodating gift experts are available to assist you with placing your orders. Local 858.909.0033 | Toll Free: 1.855.218.GIFT
BY EMAIL: Send us an email! We will reply or call you to obtain detailed information regarding your request. Sales@ExclamationsGifts.com
ONLINE: Our online gift shop is open 24/7 – place your orders at your convenience!
IN PERSON: We design our custom gifts and gift baskets in our San Diego Gift Shop everyday! Our hours vary, as we are often meeting with clients or away making special deliveries. Please call ahead to schedule an appointment.
Contact us Anytime! We welcome you to call or email us about your order, our gifts, or with any questions or suggestions you may have.
We are closed on the following holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
SUBSTITUTIONS: Our gift components & inventory may be adjusted seasonally or due to availability. Any substitutions are always made of equal or greater value. If substitutions are necessary, we take great care to retain the original theme, style and presentation of each gift.
During the warm summer months, we may need to substitute chocolate items with less perishable, heat tolerant gourmet products.
RETURN POLICY: We are committed to client satisfaction. If it is necessary to return a gift, please notify us immediately. We will provide a replacement, store credit or refund to the purchaser, if the gift is returned unopened, in its original packaging & condition, and within two business days of receipt. We do not accept returns of personalized/imprinted items or food items that have been tampered with or opened. Delivery/shipping costs are not refundable and any return delivery/shipping costs are the responsibility of the customer.
We take extra precaution to ensure that your order arrives to its destination in ideal condition. Although each gift is carefully hand-packed, occasionally something out of our control may cause damage during transit. Please contact us immediately to report any damaged deliveries.
If a gift is returned to us because the recipient failed to retrieve it from UPS or FedEx a 25% restocking fee will apply. Returned gifts that are redelivered to an alternate address may require product replacements. Replaced products and re-packaging are assessed on an individual basis and will be charged accordingly.
CANCELLATION POLICY: If an order is cancelled once the gift is designed, a 25% restocking fee will apply.
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